Privacy Policy

At NubiWiq ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nubiwiq.org or use our durian packaging services.

Information We Collect

Personal Information: We collect information you provide directly, including your name, email address, phone number, company name, and shipping address when you request quotes, place orders, or contact us.

Usage Information: We automatically collect information about your interaction with our website, including IP address, browser type, device information, pages visited, and time spent on our site.

Communication Data: We retain records of our communications with you, including emails, phone calls, and chat messages for customer service purposes.

How We Use Your Information

We use your personal information to:

• Process and fulfill your packaging orders and service requests
• Provide customer support and respond to your inquiries
• Send you order confirmations, shipping updates, and service notifications
• Improve our website functionality and user experience
• Conduct business analysis and market research
• Comply with legal obligations and protect our business interests

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted partners who assist with shipping, payment processing, and website maintenance
• Business Partners: Durian suppliers and logistics companies when necessary to fulfill your orders
• Legal Requirements: When required by law or to protect our rights and safety

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Customer order information is typically retained for seven years for business and tax purposes.

Your Rights

Under Malaysian data protection laws, you have the right to:

• Access and obtain copies of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. You can control cookie settings through your browser preferences. For detailed information, please see our Cookie Policy.

International Transfers

As a Malaysia-based company serving international markets, your information may be transferred to and processed in countries outside Malaysia. We ensure appropriate safeguards are in place to protect your data during such transfers.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.